Refund policy

Returns & Refunds

Digital products sold through My Ancestory are available for immediate download after purchase. Because digital products cannot be returned once accessed or downloaded, all purchases are non-refundable, unless a specific refund guarantee is stated in the individual product description.

Please make sure you select the correct product before completing your purchase.

If you experience any problems accessing or downloading your purchase, please contact me at marie@myancestory.co.nz and I will be happy to help.

Questions? You can contact me anytime at marie@myancestory.co.nz.